Testimonials
Hear what our customers have to say about ITU AbsorbTech and our Genuine Service Excellence programs.
SorbIts® Absorbents | Floor Mats | Ultra™ Shop Towels | Ultra™ Printer Towels | Uniform Rental Service | General Feedback
This initiative is exciting because it supports the Bosch values of safety and sustainability while reducing costs. Inventory leveling allows us to only pay for what we use. Waste oils are captured and recycled to reduce environmental impact. Products are launderable, reusable, and not introduced back into the waste stream. Waste reduction reports are provided… Read more “Supports the Bosch values of safety and sustainability”
It is a pleasure to have Tim and Clint work at our facility every Friday morning. They are friendly, courteous and hardworking. Sometimes other outside service people are in our building and they do know what they are doing– but Tim and Clint do. We trust them and your company. Our safety has improved, we… Read more “Your company is a leader in the textile industry.”
We are currently using various types of SorbIts® and the soy scrub soap. Tom is a very big asset to me. He takes his job very seriously and is always looking for ways to save us time and money. I have one less thing to worry about because of… Read more “I have one less thing to worry about.”
Steve does a great job for us. He keeps our inventory of rags and absorbents at the correct amount every time he makes a delivery. He keeps the towels organized and the area clean. Steve has made several suggestions on mats that have helped keep our techs from tracking oil and grease through the building.… Read more “Keep our inventory of rags and absorbents at the correct amount every visit!”
We just renewed our contract with ITU AbsorbTech because the service has been great and we also realized significant cost savings from our previous supplier. They were very helpful in making sure we have the right products for our needs and not trying to sell us on more than we need. Our shop is much… Read more “Significant cost savings from previous supplier.”
It is always a pleasure to see the drivers when they come in. They are presentable and courteous. The rags and absorbents are clean and ready to use to save time and money. Thank you to all employees at ITU… Read more “Save time and money.”
Could not ask for anything better. Always making improvements for safety. Always asking for any ways of making improvements or adjustments. Bob goes out of his way to find dirty absorbents and cleans up as he goes. The customer service between Bob and Ryobi is outstanding. I would be very disappointed if Bob wasn’t the… Read more “Could not ask for anything better.”
Akebono manufactures brakes and has machines the leak fluids such as coolant and hydraulic oils, constantly. We were using gray disposable absorbents in which were costly for purchasing and disposing of. In addition, the disposables were left all over the ground and underneath machines. In August we switched from disposables to reusable absorbents from ITU… Read more “Last 5 times longer than disposables”
The textile program you service is far superior to any other service I personally have worked with. The services techs are courteous and professional. The ease and operation of returning the used textiles makes everyone’s job… Read more “Far superior to any other service I have worked with”
Under the guidance of Dan Cauvel, the Sr. Account Executive for ITU AbsorbTech, Moog Inc. has seen a great improvement in the product and service we received from our previous supplier regarding absorbents. Our company is now supplied with the right number and type of product for our needs. Dan and his team shine when… Read more “Great improvement over our previous supplier!”
Our company was using speedy dry before we switched to ITU AbsorbTech. The ITU AbsorbTech program is much more efficient and cleaner for our line of work. We do not have to handle the product and transition to clean product is flawless. Pick up and delivery are always on time. This program has saved us… Read more “This program has saved us time and money”
I highly recommend ITU AbsorbTech for all your business needs. The products they supply withstand many of harsh chemicals we use and help to keep our plant safe of spills and trip hazards. Our Service Representative Jose Bermeo is continuously monitoring our usage and is proactive and professional during his weekly… Read more “Keeps our plant safe of spills and trip hazards”
I have worked with ITU AbsorbTech in 3 different companies and their performance & customer satisfaction is A+. Their unique product makes them stand out from their competition, especially in the SorbIts® lineup. If you’re on the fence as to which supplier to go with for all your uniforms, rags, mats, safety products or the… Read more “Customer satisfaction is A+”
SorbIts® has made a HUGE impact on our waste reduction and ISO 14001 goals and we’ve received praise from our ISO 14001 auditor. We are also beginning to see cost savings as a result of reduced waste disposal. ITU AbsorbTech’s service and attention to detail has been superb and Dan’s communication on a regular basis… Read more “SorbIts® has made a HUGE impact on our waste reduction.”
Customer service was awesome. The technicians on the floor love your product. The operators liked this product much more than what we previously used. Dan takes care of everything. I don’t have to worry about anything. I specifically like the fact the oil is recycled every 2 weeks and Dan is here to check on… Read more “The operators liked this product much more!”
At first I was a little bit skeptical on how ITU AbsorbTech’s system of cleaning and delivering oil pads would work. We here at the plant discussed the situation of the disposable pads and the rewashed ones that ITU AbsorbTech provides. The feeling was mutual, the cost of disposing the throw away pads is very… Read more “ITU AbsorbTech delivered as promised!”
Exacto’s experience using ITU AbsorbTech has been nothing but great. The company has saved money using their washable rags and by using carpet mats throughout the shop saving us money on floor and carpet cleaning. Their service and friendly staff are always there to help. We look forward to working with ITU in the future.… Read more “Exacto’s experience using ITU AbsorbTech has been nothing but great.”
Great, professional and prompt service. Steve always meets and exceeds our expectations while offering ways to improve our shop. Steve keeps me informed every week of ways to change or improve my staff’s working conditions – installing/changing out mats pointing out both the safety factors and employee comfort… Read more “Always meets or exceeds our expectations.”
The service is great and always a quick response time with any help or questions. We’ve added SlipBusters® to different departments, which helped a lot with slippery surfaces. We eliminate on average, 30,000 pounds of waste oil absorbents going to landfill… Read more “Eliminated 30,000 pounds of waste oil absorbents to landfill”
We have been using the mats for years under the press units to catch excess water, ink and oil from leaking in the lower level of the press room. Before we used newsprint wrappers which left a mess and proper disposal was an issue. The mats lowered our waste output and helped keep the press… Read more “The mats lowered our waste output and helped keep the press a lot cleaner.”
We were looking for a quick, efficient way to keep our shop clean and safe. ITU AbsorbTech seemed to have good solutions containing our oil spills and prevention materials to avoid issues in the future. ITU AbsorbTech was able to provide solutions to our oily/slippery floors. Our employees are now safer on the job because… Read more “Our employees are now safer.”
Previously, we were purchasing and disposing of disposable absorbent matting as needed. Challenges included appearance of soiled matting as well as cost to purchase and dispose of material plus consumption of natural resources. What we like about ITU AbsorbTech’s program is the wonderful customer care and service. Reductions in product purchased as well as product… Read more “Helped reduce slips and falls in a very oily area of the plant.”
SorbIts® floor absorbents have held up much better than anticipated. We found that we were spending less time sweeping floors and more time pushing finished goods out of the door without jeopardizing employee safety. We have incorporated the use of SorbIts® floor mats as a key component to our source reduction… Read more “Key component to our source reduction strategies.”
SorbIts® has made a HUGE impact on our waste reduction and ISO 14001 goals and we’ve received praise from our ISO 14001 auditor. We are also beginning to see cost savings as a result of reduced waste disposal. ITU AbsorbTech’s service and attention to detail has been superb and Dan’s communication on a regular basis… Read more “SorbIts® has made a HUGE impact on our waste reduction.”
We were looking for a quick, efficient way to keep our shop clean and safe. ITU AbsorbTech seemed to have good solutions containing our oil spills and prevention materials to avoid issues in the future. ITU AbsorbTech was able to provide solutions to our oily/slippery floors. Our employees are now safer on the job because… Read more “Customer service is outstanding!”
SorbIts® perform as advertised. SlipBusters™ absorb the oils, antifreeze, etc. from the shop and make sure these fluids are not kept on shoes and creating a slip hazard. ITU AbsorbTech representatives provide terrific attention and timeliness to my needs. Matt always goes above and beyond to provide exceptional service. They provide a waste reduction certificate… Read more “SorbIts® perform as advertised.”
Both of our previous vendors initially gave satisfactory service and pricing, only to abruptly change both. After hearing poor explanations for my billing questions I began looking for an alternative. My experiences with ITU AbsorbTech are uncomplicated. From the initial consultation to the weekly billing, my needs are met with professionalism and common sense. To… Read more “Locally owned family business that genuinely cares about each of its customers.”
ITU AbsorbTech’s shop towels are better for the environment and cost effective for our company. ITU AbsorbTech has dependable service, the most courteous drivers I’ve ever dealt with, and a good product… Read more “The most courteous drivers I’ve ever dealt with.”
The service from ITU AbsorbTech is exceptional. Our delivery rep. always stops in to go over usage and our account rep. makes regular visits to make sure quantities we receive are correct. We also enjoy less worker time used to clean up. Towels go in a barrel, and we no longer have to sweep or… Read more “The service is exceptional.”
We are ISO, so we are required to follow all regulations. We are confident ITU AbsorbTech does also. At ITU AbsorbTech, it is all about your service. Mr. Wild is excellent. Only a few times we have had to call. The response is always fantastic, everyone is very helpful! The billing is clear and concise. … Read more “You get great service, for a fair price – you can’t beat it!”
Before using ITU AbsorbTech, we purchased shop towels on a roll. We use a petroleum product in our manufacturing business; the shop towels from Fastenal did not absorb the oil well causing our employees to use several towels per job. The shop towels at ITU AbsorbTech absorb the solvent we use in our manufacturing far… Read more “The shop towels absorb solvent far better than any product we have purchased in the past.”
We’ve been with ITU AbsorbTech a long time. Everything is clean when delivered. The service rep, when he comes here is always friendly. He helped us to save money by letting us know what items we could reduce in quantity. Very helpful. Our account rep is very helpful with any questions we have on billing… Read more “Helped us to save money by letting us know what items we could reduce in quantity.”
I’ve worked in the parts crib of an automotive steel welded blanks plant for 6 plus years, and we have used ITU AbsorbTech for laundry and exchange of our soiled shop towels and absorbent pads as long as I’ve been here. Over the years they have provided us with outstanding service and on-time delivery. I… Read more “Outstanding service and on-time delivery.”
Thirty-two years ago, on a shoe string budget, we would purchase one-use rags to wipe our hands, parts, and machines of cutting oil. Disposal became an increasing issue and cost per item increased. ITU came in and was able to work WITH me. Rather than attempt to up-sell me into a program which would be… Read more “Rather than attempt to up-sell me, they let me start very sparingly- and grow.”
Before ITU AbsorbTech we used old clothing as shop rags and to absorb excel oil. It was neither professional or efficient. ITU AbsorbTech takes, specifically Dan K. takes very good care of us and stays on top of our needs on the shop floor. One less thing I need to worry… Read more “One less thing I need to worry about.”
Our experience with ITU AbsorbTech is wonderful. This company does a wonderful job. We have been using this company for awhile now. Your service is great. Your company is at a good price for the… Read more “Experience is wonderful.”
We have used ITU AbsorbTech for printer towels for many years and get excellent service. The program has assisted us with compliance and solvent recovery, and we like getting the certificate. Overall, ITU AbsorbTech does an excellent… Read more “We like getting the certificate.”
One of the features we like best about ITU AbsorbTech’s program is the solvent towel recycling, which assists with compliance for VOC regulations by DNR/EPA. Mark is fantastic. He always asks if there is anything he can help with. He is in/out of our facility with little or no disruption in production. I would highly… Read more “One of the features we like best is the solvent towel recycling”
ITU AbsorbTech’s dependable service is an attractive feature for us. They have delivered great prompt service when we’ve gone through our inventory unexpectedly. You won’t regret partnering with ITU… Read more “Great, prompt service,”
I had a previous vendor where the towels had metal in them from time to time. This would result in potential damage to the equipment. The towels we receive from ITU AbsorbTech are superior in quality and consistency. They are designed for the printing industry which reduces the risk of particles in the towels damaging… Read more “They are designed for the printing industry.”
ITU Absorb Tech is a wonderful company to work with. They adjust quantities to your needs so if your business is booming they make sure that you have enough wipers to make it through the rush and when you slow down they adjust to your needs to that you aren’t getting overcharged or too many… Read more “Haven’t been over charged or out of rags since they started doing business with us.”
With our old program we really had no service issues. The reason for going with ITU AbsorbTech was pricing. What we did find out after changing companies was that ITU AbsorbTech met or exceeded our expectations. They did not skip a beat. The staff and employees were courteous and willing to do what was needed.… Read more “If I was to use one word it would be SERVICE.”
We have been using ITU AbsorbTech for many years now, and for a good reason. They act and treat us like a partner, rather than simply a customer. While most companies typically try and sell you more, ITU AbsorbTech has actually saved us money by monitoring our inventory levels and making recommendations to cut back… Read more “They saved us money by monitoring our inventory levels.”
Just want to pass along a big “Thanks” to the entire Team ITU AbsorbTech! The transition to your print towels … flawless! Your continued service … outstanding! And last but not least … what a nice change of pace having a clean, quality print towel to work with! Feedback from Production has been very positive… Read more “The transition to your print towels… flawless! Your continued service… outstanding!”
ITU AbsorbTech’s uniform service has been very reliable. The “Straight Up” program makes it easy for budgeting. My representative, Tim Finley is very friendly and he never leaves without first asking me if there is anything he can do for… Read more “The “Straight Up” program makes it easy for budgeting.”
We’ve been with three other large uniform suppliers and have never been happier with ITU AbsorbTech. Billing is easier to follow, prices are very competitive, and I don’t hear about problems with fit, repair or cleanliness. Our deliveryman is Russ and he is very professional and thorough. Our uniforms are well taken care of and… Read more “Billing is easier to follow, prices are very competitive.”
I have been the contact person for about 15 years. Over that time I have had a lot of your competitors try to bid for our business. What keeps us with ITU AbsorbTech is straight forward pricing and great customer service by Tim &… Read more “Straight forward pricing and great customer service”
We have worked with several other uniform companies over the years and were never satisfied with any of them due to pricing issues, uniform quality issues, customer service issues, and delivery issues. We have had no “surprises” with regard to pricing or our weekly invoice. My time can be spent focusing on our business and… Read more “Excellent service!!! Absolutely no complaints.”
Pricing and charges were issues with our previous provider. What I like about ITU AbsorbTech’s program is their StraightUp! pricing. Our rep and driver handles all issues for us. John Pogue and Glen our route driver are great to work with. ITU AbsorbTech saves Zimbrick money from our previous provider, and they are great to… Read more “What I like is their StraightUp! pricing.”
At our previous supplier, we had pricing issues and garments were not being returned the following week. Employees were always complaining that they were shorted. Also, the quality of the garment was inferior, resulting in repairs and more frequent replacements. With ITU AbsorbTech’s garment rental program, the material is much sturdier and garments last longer.… Read more “Extremely satisfied with the quality attentiveness.”
We previously used one of the national chains and spent hours spent on invoices, constantly watching charges. What we like about ITU AbsorbTech’s program is StraightUp! pricing – it’s great! Tony is excellent with working with employees and helping HR manage… Read more “What we like is StraightUp! pricing.”
ITU AbsorbTech has very courteous service people. They are always checking in with us to see how things are going and ask good questions to help offer solutions for possible upcoming projects or concerns. We had a jacket quantity issue and kept running out of jackets. Matt did an audit for the next several weeks… Read more “ITU AbsorbTech has very courteous service people.”
The previous company that we rented uniforms from did not have any contact with us other than the route person for over 9 years. Uniforms were routinely placed in the wrong lockers and/or not returned at all. With ITU AbsorbTech, the route person who delivers the uniforms each week takes the time to talk to… Read more “They value your business and it shows.”
In my 26 years as a small business owner I’ve had the opportunity to work with most of the national uniform carriers and in my experience none of them have been able to meet my expectations like ITU AbsorbTech. Being a family-owned company myself, the family-owned aspect of ITU AbsorbTech provided a tremendous advantage. I… Read more “The family-owned aspect provides a tremendous advantage”
The customer service of ITU AbsorbTech is outstanding! ITU AbsorbTech employees have always been friendly, attentive, and willing to help. Our representatives are very helpful with managing the ebb and flow of inventory during season changes. Their Customer Response Center is quick and reliable. We love working with ITU AbsorbTech!
I would like to take a moment to share with you and your staff at ITU AbsorbTech.
Some feedback, I have been with the A.L. SCHUTZMAN Co for 30 years and have been in charge with all the smocks, rugs, and mops, and all I have to say is I can’t tell you a time that I needed to call or talk to anyone about not being happy with your service. There isn’t a time that Rick walks into our plant without a smile on his face a good morning and a sincere how is everything.
Rick has worked very hard to keep up with our ever-changing needs and we have a lot like more rugs for our foot wash stations, more mops and always making sure our smocks are up to our standard without being asked to do so. So with that being said, it is truly evident that Rick takes a lot of pride in his job doing whatever is needed to keep our company satisfied. One again this is a perfect example of ITU AbsorbTech taking care of our ever changing needs.
Testimonial from AL Schutzman
I have always been pleased with the service of ITU AbsorbTech and especially with our representatives- we had Jessin for quite some time, he was awesome, however, he has now moved on. We currently have a great lady, Cherokee, she is a hard worker, makes sure we don’t need anything and always has a smile on her face!
We cost compared with other companies and ITU AbsorbTech was much more cost efficient. We have had very professional service team from ITU AbsorbTech. We currently use ITU First Aid Division, Floor Safety, SorbIts® Absorbents & Towels. When we first opened our plant in Milwaukee we had an exceptional Sales & Service Rep – Bill Jahns. Our First Aid Specialist – Jeff Wyrwa goes above and beyond as well.
The service we receive from Glen Loyd our driver at ITU AbsorbTech has been fantastic. He is efficient, helpful and always has a great attitude. Working with Glen and ITU AbsorbTech has been great. They do a great job in helping us with our day to day needs as well as bigger projects like switching over to new uniforms for our team. Thanks!
Our overall experience with ITU AbsorbTech is great. Glen is always on time, respectful and very helpful.
Mark provides us great service! He & his team arrive on time, are very accommodating, super friendly and always inquiring if our needs are being met and if there is anything else they can do for us.
We used similar products from other companies. Prices constantly changed. Delivery personnel were not consistent. With ITU AbsorbTech we have fair and consistent pricing. When a new driver comes to the facility, they are accompanied by a veteran employee who is familiar with our plant to show them the ropes.