Learn about the exceptional quality people, products,
and service that come with your program.

Our Service


Professional headshot of ITU AbsorbTech Regional Sales Manager Alaina Smith - industrial laundering company near South Bend, IN

Genuine Service Excellence

We build long-term, loyal partnerships through trust, integrity, and transparency.

Our programs stand out because of our people. Here’s what makes us different.

  • Experienced – Our employees boast a high average tenure with the company and are Genuine Service Excellence Certified through our award winning AbsorbU training program.
  • Team-oriented – Team Play is one of our core business tenets. Our business development and service teams work hand in hand to support our customers.
  • Safety – As a safety leader in our industry, we follow strict adherence to your facility’s safety requirements.
  • Managed Service Programs – An ITU AbsorbTech Genuine Service Excellence team will service your account and manage your program completely.

40 Training Hours

Every service team member must complete over 40 training hours to become Genuine Service Excellence Certified.

10 Years

Average Tenure of our Service Team

96 Net Promoter Score

A proven method utilized by companies worldwide for measuring loyalty. Across industries, a score of 69 is considered exceptional.

Meet our Service Team