Learn about the exceptional quality people, products,
and service that come with your program.

Our Service


Professional headshot of ITU AbsorbTech Regional Sales Manager Alaina Smith - industrial laundering company near South Bend, IN

Genuine Service Excellence

We build long-term, loyal partnerships through trust, integrity, and transparency.

Our programs stand out because of our people. Here’s what makes us different.

  • Award-winning Training – All service employees are “service excellence” certified through our internationally recognized training program.
  • Experienced and Team-oriented – Team play and Genuine Service Excellence are part of our core tenets. Our business development and service teams work hand in hand to support our customers.
  • Safety – As a safety leader in our industry, we follow strict adherence to your facility’s safety requirements.
  • Full-service – We are much more than a delivery service.  Our team provides program installation, training, inventory management, laundering service, regular pickup and delivery, service evaluations, and program reporting – our goal is 100% satisfaction!

40 Training Hours

Every service team member must complete over 40 training hours to become Genuine Service Excellence Certified.

10 Years

Average Tenure of our Service Team

96 Net Promoter Score

A proven method utilized by companies worldwide for measuring loyalty. Across industries, a score of 69 is considered exceptional.

Meet our Service Team