Experienced and Team-oriented – Team play and Genuine Service Excellence are part of our core tenets. Our business development and service teams work hand in hand to support our customers.
Safety – As a safety leader in our industry, we follow strict adherence to your facility’s safety requirements.
Full-service – We are much more than a delivery service. Our team provides program installation, training, inventory management, laundering service, regular pickup and delivery, service evaluations, and program reporting – our goal is 100% satisfaction!
40 Training Hours
Every service team member must complete over 40 training hours to become Genuine Service Excellence Certified.
Average tenure of our service team.
94 Net Promoter Score
A proven method utilized by companies worldwide for measuring loyalty. Across industries, a score of 69 is considered exceptional.
Family owned company that truly takes care of their employees and customers as if they were family!!!
19:54 23 Jan 18
Customer service is great! Dave and Bernie are amazing, very helpful and respond quickly. Staff is friendly and professional.read more
16:35 20 Dec 17
Bob Casey is my route driver, very nice guy, always takes care of everything. I have been with ITU for better than 20 years, I would never change. Merry Christmas Bob C.read more
17:12 15 Dec 17
Very easy to work with. Matt is a phenomenal salesman, great personality. Brian our service representative is always very courteous and pleasant to work with. A great change for our company and glad we are doing business with them.read more
20:37 01 Dec 17
Our company has done business with ITU for 15+ years. They give good prices and good customer service. I would recommend them. Easy to deal with. (AFI Direct Service, Inc.)read more
16:16 28 Nov 17
Bob Casey is our representative and has been for many years. Bob always has a smile and is very upbeat. It is a pleasure to have Bob as our rep!read more
17:05 22 Nov 17
Bob Casey is extremely helpful and always upbeat! He always has our companies best interests in mind, making suggestions to that end and is great at communication. I look forward to working with Bob for many more years!read more
16:15 22 Nov 17
Our Route Representative, Bob Casey, is very conscientious, courteous and extremely helpful. He continually looks for areas we can improve or adjust as our usage and needs evolve, and suggest products as appropriate.
Thank youread more