2000 – Service and Innovation

ITU purchased a laundry facility in western PA to enter markets in the Northeastern United States. AbsorbTech acquired businesses in Philadelphia, PA and a plant in Piedmont, SC to expand service areas farther eastern and southeast.

ITU developed the “No Boundaries” service model to support customers outside of the traditional route service network.

AbsorbU was created as the corporate training college to train Sales and Service employees in Genuine Service Excellence and to foster employee career growth.

RFID technology was integrated into the garment processing at both WI facilities. The company was named a WMC Corporate Safety Award winner. AbsorbUSM was expanded to include the Certified Production Excellence curriculum.

ITU won an Association for Talent Development Best® award for comprehensive employee training. ITU and AbsorbTech merged to become ITU AbsorbTech, Inc. Andrew Leef began the fourth generation of family operation.