ITU AbsorbTech’s service is so much better than any of the other companies I have worked with (there have been 3) I can’t believe it. I spend so much less time on uniforms – fewer complaints, almost no missing items at delivery, and a very quick fill time for new employees – it is amazing. Jessica and her team made the switch basically seamless and she is quick to respond to any questions I have or issues that do come up. We have also done some direct purchase of items and have been very happy with them. I highly recommend Jessica and ITU AbsorbTech!
I have been the contact person for about 15 years. Over that time I have had a lot of your competitors try to bid for our business. What keeps us with ITU AbsorbTech is straight forward pricing and great customer service by Tim & Clint.
If your company is looking for an industrial laundry company that goes above and beyond look no further. ITU AbsorbTech has been supplying Hiller Ford with quality uniforms, mats, towels, rags and SorbIts® for over forty years. Jeff Foshey is our ITU AbsorbTech representative and he does a great job keeping the inventory at the correct levels to meet our needs. He knows his product well and always has innovative ideas to keep us within our budget. Hiller Ford is a family owned company and we really appreciate the quality of service that we receive from another family owned company.
We have had 3 or so uniform companies over the last 25 years. I can say from the other experiences that ITU AbsorbTech is the best one of the bunch. Glen is good at what he does and communicates well with me if there are going to be any changes.
ITU AbsorbTech’s uniform service has been very reliable. The “Straight Up” program makes it easy for budgeting. My representative, Tim Finley is very friendly and he never leaves without first asking me if there is anything he can do for me.
ITU AbsorbTech has very courteous service people. They are always checking in with us to see how things are going and ask good questions to help offer solutions for possible upcoming projects or concerns. We had a jacket quantity issue and kept running out of jackets. Matt did an audit for the next several weeks to see what the issue was. We found that the employees had not been turning in jackets so we were running short every week. We then were able to put in place a control plan for the issue of jackets.
ITU AbsorbTech’s garment program helped reduce the exposure to the itchy matter we work with. They provide organized lockers and used garment receptacles.
When we did the quoting for this service your company gave us the best pricing and service. We are very happy with the product, cost, and service quality.
We previously used one of the national chains and spent hours spent on invoices, constantly watching charges.
What we like about ITU AbsorbTech’s program is StraightUp! pricing – it’s great! Tony is excellent with working with employees and helping HR manage program.
The previous company that we rented uniforms from did not have any contact with us other than the route person for over 9 years. Uniforms were routinely placed in the wrong lockers and/or not returned at all.
With ITU AbsorbTech, the route person who delivers the uniforms each week takes the time to talk to me about any concerns or changes that may have occurred. The bill is presented at the same time. This has proved to be a very effective and efficient use of our time.
Our account rep schedules quarterly reviews with us to keep us abreast of our costs, usage and any news about ITU AbsorbTech. He showed me how to track online for each employee renting uniforms and also implemented a plan of action to have the route person alert me to any person not turning in uniforms routinely, very helpful in controlling costs. We have cut our monthly cost by over 30% while maintaining a quality uniform for our employees.
The service at ITU AbsorbTech is a big plus. We appreciate the great service, good quality and especially the caring people that represent ITU AbsorbTech. They value your business and it shows.”
We previously used one of the national chains and had impersonal service and excessive charges. What I like about ITU AbsorbTech is that we have had the same service person since we started. We get exceptional customer service and they follow through on all our needs down to the smallest detail.
We appreciate ITU AbsorbTech is family owned, as we are, as they make you feel like a valued customer. ITU AbsorbTech has also found ways to reduce our expenses with no loss of service.
We have worked with several other uniform companies over the years and were never satisfied with any of them due to pricing issues, uniform quality issues, customer service issues, and delivery issues. We have had no “surprises” with regard to pricing or our weekly invoice. My time can be spent focusing on our business and not on sorting out invoice issues. Excellent service!!! Absolutely no complaints, I love that I can communicate online and I always get a fast response.
ITU AbsorbTech’s uniform and towel programs fulfill our HACCP and other food safety program requirements. ITU AbsorbTech delivers what they promise.
Pricing and charges were issues with our previous provider. What I like about ITU AbsorbTech’s program is their StraightUp! pricing. Our rep and driver handles all issues for us. John Pogue and Glen our route driver are great to work with. ITU AbsorbTech saves Zimbrick money from our previous provider, and they are great to work with!”
We’ve been with three other large uniform suppliers and have never been happier with ITU AbsorbTech. Billing is easier to follow, prices are very competitive, and I don’t hear about problems with fit, repair or cleanliness.
Our deliveryman is Russ and he is very professional and thorough. Our uniforms are well taken care of and our guys look great.
At our previous supplier, we had pricing issues and garments were not being returned the following week. Employees were always complaining that they were shorted. Also, the quality of the garment was inferior, resulting in repairs and more frequent replacements.
With ITU AbsorbTech’s garment rental program, the material is much sturdier and garments last longer. Our regular route driver is extremely conscientious and attentive to our needs. ITU AbsorbTech checks the garments and lets me know (actually shows me) when a garment is torn and may pose a safety risk. I have been extremely satisfied with the quality of the product, as well as the attentiveness of our regular delivery driver.
In my 26 years as a small business owner I’ve had the opportunity to work with most of the national uniform carriers and in my experience none of them have been able to meet my expectations like ITU AbsorbTech.
Being a family-owned company myself, the family-owned aspect of ITU AbsorbTech provided a tremendous advantage. I realized with the commitment I have to service my customers in the best possible manner, ITU AbsorbTech would provide the same commitment to us.
19:54 23 Jan 18
Customer service is great! Dave and Bernie are amazing, very helpful and respond quickly. Staff is friendly and professional.read more
16:35 20 Dec 17
Bob Casey is my route driver, very nice guy, always takes care of everything. I have been with ITU for better than 20 years, I would never change. Merry Christmas Bob C.read more
17:12 15 Dec 17
Very easy to work with. Matt is a phenomenal salesman, great personality. Brian our service representative is always very courteous and pleasant to work with. A great change for our company and glad we are doing business with them.read more
20:37 01 Dec 17
Our company has done business with ITU for 15+ years. They give good prices and good customer service. I would recommend them. Easy to deal with. (AFI Direct Service, Inc.)read more
17:05 22 Nov 17
Bob Casey is extremely helpful and always upbeat! He always has our companies best interests in mind, making suggestions to that end and is great at communication. I look forward to working with Bob for many more years!read more
16:15 22 Nov 17
Our Route Representative, Bob Casey, is very conscientious, courteous and extremely helpful. He continually looks for areas we can improve or adjust as our usage and needs evolve, and suggest products as appropriate. Thank youread more
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